If your order was damaged during shipping, please call: 888-298-3496 or send an email to firstname.lastname@example.org. Riley Hopkins offers a 30-Day Limited Return Policy. This policy applies to all equipment unless otherwise specified. (All returns must be authorized.)
Returns are only accepted if the product has not been used — unless authorized by a customer service representative. Return shipping charges are the responsibility of the customer. However, return shipping charges are not the responsibility of the customer if the item being returned was damaged in transit, received in error, or the incorrect item was shipped. Original shipping charges will not be refunded/credited. Customers must contact Riley Hopkins within 30 days of receiving a product if they desire to return it for a refund. All returns made after 30 days of receiving a product are ONLY eligible for in-store credit. (All returns are subject to restocking fees.)
Due to processing, receiving, and credit card fees, a standard 20% restocking fee will be applied to all returns.*
*Depending on the item, whether it has been used, the condition in which it is received, when the item was purchased, etc., this restocking fee is subject to change.
REQUESTING A RETURN
To request a return, please reach out to us within 30 days of receiving the order. You can email us at email@example.com or call us at 888-298-3496.
When requesting a return, please have the following information ready:
- Name and address that the order was placed under.
- The invoice or original order number.
- Reason for which you are requesting to return.
Once this information is received, you will receive a return authorization number and an address to send the order to. If you do not receive the email within two business days, please check your junk mail folder. If the email is not there, notify us immediately. Once the return has been authorized, you will have 30 days to send it back the return. If the return is not received within 30 days, you will need to go through the authorization process again.
Package the return carefully with the RMA# written on the outside of the box or visible on the return shipping label. Riley Hopkins is not responsible for any damages that may occur when the return is in transit. Additional restocking fees may apply if damage occurs.
IS THERE A BUYBACK PROGRAM?
Riley Hopkins does not buy back used equipment. If you want to offload the equipment, try selling it on Craigslist, Facebook Marketplace, eBay, OfferUp, or any other applicable platform.